Troubleshooting

Articles about issues you might be having using CityGrows. If you don't find what you're looking for, please search our help docs for it!

3 articles in this collection
Written by Stephen Corwin, Catherine Geanuracos, and Jasmine Burns

Why aren't my payouts showing up in my government's bank account, even though I connected my account?

Whitelisting your bank account for successful payouts

Written by Catherine Geanuracos
Updated over a week ago

Not receiving CityGrows emails? Email Notification Issues with Microsoft Exchange

If you are not getting CityGrows email notifications it may be because of a known issue with "quarantine" on Microsoft exchange

Written by Jasmine Burns
Updated over a week ago

How do I get additional emails about individual processes?

How to manage admin email notifications and opt in to additional admin email settings within CityGrows

Written by Stephen Corwin
Updated over a week ago