Troubleshooting

Articles about issues you might be having using CityGrows. If you don't find what you're looking for, please search our help docs for it!

5 articles in this collection
Written by Stephen Corwin, Catherine Geanuracos, and Jasmine Burns

How can I download an updated LA Al Fresco certificate with the new expiration date?

The City of Los Angeles has extended LA Al Fresco to 12/30/20. Here's how to download your new certificate

Written by Catherine Geanuracos
Updated over a week ago

Why is my exported data missing information and fields?

Learn how to make sure all the fields and data in your workflow and processes are included in your exports

Written by Catherine Geanuracos
Updated over a week ago

Why aren't my payouts showing up in my government's bank account, even though I connected my account?

Whitelisting your bank account for successful payouts

Written by Catherine Geanuracos
Updated over a week ago

Not receiving CityGrows emails? Email Notification Issues with Microsoft Exchange

If you are not getting CityGrows email notifications it may be because of a known issue with "quarantine" on Microsoft exchange

Written by Jasmine Burns
Updated over a week ago

How do I get additional emails about individual processes?

How to manage admin email notifications and opt in to additional admin email settings within CityGrows

Written by Stephen Corwin
Updated over a week ago