Government Team members

If you work for a local government and are using Citygrows as a reviewer, a finance person, or a manager, this is the place!

Stephen Corwin avatar Catherine Geanuracos avatar
17 articles in this collection
Written by Stephen Corwin and Catherine Geanuracos

How to sort or search for a specific application or process from your dashboard

Search by who launched the process, date launched, date range, or template
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Basic steps

Learn how to use the Basic step type in your template setup
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How to halt or restart a process

Stop a process from continuing by Halting it
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How to Review on CityGrows

Using Review steps to move a process forward
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Introduction to your dashboard

Learn how to search, sort, and access processes from your dashboard
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How to waive a payment for an individual applicant

Adjust the required payment amount on a case-by-case basis.
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Using the "Assign Someone" and Permission function

Learn how to assign someone to a process and see (or change) who is assigned
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Setting up a CityGrows account

Set up your admin (government) account on CityGrows
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Using the discussion feature to communicate with applicants

How to get questions answered, request changes, and respond to applicants' questions
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Printing out a record of an individual application

Printing out a process record document
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Chargebacks and dispute resolution

Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Deleting individual processes or applications from your dashboard

How to keep your dashboard clean by halting or deleting individual applications
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

How to halt an active process

How to stop an individual application from moving forward, but keep it in the system
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Bulk exporting, deleting or halting processes

Learn to use dashboard "Actions" to export, delete, or halt multiple processes at a time
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Request an additional payment feature

Learn how you can ask an applicant to pay a special, one-time or unanticipated fee
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Issuing refunds

Learn how to refund payments made to you by your constituents
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Payout management and reporting

Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago