Government Team members

If you work for a local government and are using Citygrows as a reviewer, a finance person, or a manager, this is the place!

Stephen Corwin avatar Catherine Geanuracos avatar
18 articles in this collection
Written by Stephen Corwin and Catherine Geanuracos

How to sort or search for a specific application or process from your dashboard

Search by who launched the process, date launched, date range, or template
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

How do I give applicants a detailed overview of a workflow, guidelines, and requirements, or show a waiting period?

Learn how to use the Basic step type in your workflow setup
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

How to halt or restart a process

Stop a process from continuing by Halting it
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How to Review a process on CityGrows

Using Review steps to move a process forward
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

Introduction to your dashboard

Learn how to search, sort, and access processes from your dashboard
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How to waive a payment for an individual process

Adjust or remove a required payment amount on a case-by-case basis.
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated yesterday

How can I made sure that a specific staff member completes certain steps of a workflow?

Learn how to use the "Assign someone" step to allocate internal responsibility and see (or change) who is assigned to a specific process
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

Setting up a CityGrows account

Set up your admin (government) account on CityGrows
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How can I change my account email address, name, and/or password?

Have you changed your name or been issued a new email? Here's how to update your account
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated yesterday

How do I ask a question about a process?

How to access the Discussion feature to get questions answered, request changes, and respond to applicants' questions
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

How can I print out a record of an individual process?

Using PDF export to create a receipt, record, license or permit for a completed permit or license process
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated today

Chargebacks and dispute resolution

Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Deleting individual processes or applications from your dashboard

How to keep your dashboard clean by halting or deleting individual applications
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

How to halt an active process

How to stop an individual application from moving forward, but keep it in the system
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Bulk exporting, deleting or halting processes

Learn to use dashboard "Actions" to export, delete, or halt multiple processes at a time
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

How can I request an additional payment from an applicant?

Learn how you can ask an applicant to pay a special, one-time or unanticipated fee for late fees or penalties
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated yesterday

Issuing refunds

Learn how to refund payments made to you by your constituents
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago

Payout management and reporting

Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago