At the end of a workflow CityGrows displays a default completion message, with a prompt to download the PDF record of the workflow. (The most common reason constituents or admins come back to a workflow after it's been completed is to download a record/ receipt/ summary of what transpired). This is what a completion page looks like - the text that starts off with "Congratulations, your license...." has been customized.
If you'd like to give applicants specific instructions about what to do when a workflow is done, we encourage you to customize the completion message as in the example above. Perhaps applicants need to display the Business License they've received prominently at their place of business, or have a printed copy of their Special Event permit on hand on the day of their event.
If so, it's easy to change our default message. From the workflow edit screen, click on "Settings" and scroll down to "Completion Settings." Then customize the message and please remember to click the "Save Settings" button.