There are 4 options available to customize for each workflow step:
You can add instructions and edit instructions once they've been included. On a Basic Step at the beginning of a workflow, you can use Instructions to add in the program requirements or other general information about the workflow. Instructions can be added to each Step and will appear to the applicant or the admin, depending on who is responsible for completing that Step.
The Overview Description appears on the Start page of the workflow to help applicants understand what will happen on each Step.
You can add a timeframe - a number of days, hours, or minutes. This can be handy to make sure that processes aren't slowing down too much. If a step isn't completed within a certain timeframe, it will show as Overdue in your Dashboard.
You can add an email notification: this will be automatically sent to either the applicant (the person who launched the process) or the workflow admins when the step is either started or completed, depending on the options you choose at setup.