Most CityGrows users start their processes off with a Basic Step. Basic steps are a great place to do thing like:
Go over the requirements for a permit or program
Give applicants a heads up about key information that will be required later in the process
Indicate something that takes place off of CityGrows (like completing construction or holding an event).
When you add a basic step, you'll decide whether the applicant advances the process, or if its is for someone internal to your organization, for instance if the process is a employee onboarding or evaluation.
You can also use the timeframe setting on a Basic step when a workflow requires a mandatory notice or waiting period.