Most CityGrows users start their processes off with a Basic Step. Basic steps are a great place to do thing like:
- Communicate instructions
- Go over the requirements for a permit or program
- Give applicants a heads up about key information that will be required later in the process
- Indicate something that takes place off of CityGrows (like completing construction or holding an event).
When you add a basic step, you'll decide whether the applicant advances the process, or if its is for someone internal to your organization, for instance if the process is a employee onboarding or evaluation.
You can also use the timeframe setting on a Basic step when a workflow requires a mandatory notice or waiting period.