In order to support the need for group access to workflows (for example, a Department or Business unit), we created a “Team” function. “Teams” allow administrators and finance people to access information - all in one place - about a set of one or more workflows and in particular, the financial transaction information related to them. It’s at the Team level that bank account/ payout information is setup and managed. All workflow payments from one team will go into the same bank account.
If your organization has payments that should be sent to different accounts, a different Team should be created for each bank account. If payments from a workflow should go to that account, they’ll need to be in that Team.
CityGrows sets a default description for the transfer from our payment processor to your bank account - it’s “CityGrows” + the beginning of the Team name related to that transfer. Unfortunately, banks only allow for 22 characters of description to be added to each funds transfer.
You can access the Team section of CityGrows to view and edit your teams via your the small account icon at upper right of your dashboard that opens a dropdown menu. Then select "teams" from the options list.
Then select the team you want to configure (you may have one for testing). Here is what the Team section of CityGrows looks like:
From this screen you can access:
Templates: See all the templates associated with this Team
Billing: Add a payment method and view your subscription type
Payout Preferences: Add your bank account in order to receive payments and set your statement descriptor for what appears on applicant's credit card statements
Transaction History: View, search, and export permit, license and process fees and transactions
Charge Disputes: View and submit info to contest a charge dispute.