There are two different ways to launch a CityGrows process as a government employee/ administrator: internally via your dashboard, or externally (the way a constituent or business will) via a link or your organization's public portal.

Some governments use CityGrows for internal processes like employee evaluations or routing of agendas - these types of processes are usually launched by employees/ admins.  And it's important to launch and test any of your processes before you share them with the public.

Launching a processes (using a template) from the template page

There are two ways to launch a process internally.  You can click the "Launch" option once you click the green "Use Template" link.  

Or you can copy the unique link for the process and paste it into your browser.  (We really recommend launching this way at least once so you can see how the process will look to your users. Plus the process landing page is where you adjust the template description and banner image.  Here's where to find the unique link for each process:

1. Navigate to the View tab on the process template page.

2. Click "Use Template"

3. Use the blue-grey "copy" button to grab the URL, then share that link to allow access to the process.

(If you don't see this link, make sure the Publicly launchable toggle is switched on under Settings).

Any process that is set to Publicly launchable will automatically appear in and be launchable from your public portal.

Launching a process internally

Processes are usually launched internally when they don't involve an "applicant" or someone outside your organization. This might be the case if you're managing a purely internal process like a Human Resources process.

If the process is set to "private", it will only be launchable by users who are already set up as admins (and the same is true for processes that haven't been published).

To launch a process internally, visit a process template and click the launch button in the upper right-hand corner of the View page. If you don't see the launch button, you probably need to publish your process first!

Only users who have access to a template can launch them internally.

When you're ready for the public to start using your template, you can make it live by adding the unique process link to your website or social media.

Did this answer your question?