Most CityGrows users start their processes off with a Basic Step. Basic steps are a great place to do thing like:
- Communicate instructions
- Go over the requirements for a permit or program
- Give applicants a heads up about information that will be required later in the process
When you add a basic step, you'll decide whether the applicant advances the process, or someone internal to your organization.
You can also use the timeframe setting on a Basic step if a process requires a mandatory notice or waiting period.