Most CityGrows users start their processes off with a Basic Step. Basic steps are a great place to do thing like:

  1. Communicate instructions
  2. Go over the requirements for a permit or program
  3. Give applicants a heads up about information that will be required later in the process

When you add a basic step, you'll decide whether the applicant advances the process, or someone internal to your organization.

You can also use the timeframe setting on a Basic step if a process requires a mandatory notice or waiting period.

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